Frequently Asked Questions

Cloud PMS (Property Management System) is a comprehensive software solution designed to manage all aspects of hotel operations, from reservations and guest check-in/check-out to housekeeping, billing, and reporting. Being cloud-based, it allows you to access your system from anywhere, at any time, on any device with internet access. It streamlines operations, enhances guest experience, and boosts revenue.

A Channel Manager is a tool that connects your property's inventory to various online distribution channels (OTAs, GDS, your own website). It automatically updates your availability and rates across all connected channels in real-time. This prevents overbookings, saves time, and maximizes your online reach, ensuring your rooms are always available to potential guests wherever they search.

A Booking Engine is a software application integrated into your hotel's website, allowing guests to book rooms directly with you. It processes reservations, manages payments, and confirms bookings instantly. This tool is crucial for driving direct bookings, reducing commission fees paid to OTAs, and building direct relationships with your guests.

Absolutely. Data security is our top priority. We utilize industry-standard encryption protocols, regular backups, and robust cybersecurity measures to protect your sensitive property and guest data. Our servers are hosted in secure data centers with 24/7 monitoring and strict access controls. We are also compliant with global data protection regulations.

Our solutions are highly flexible and scalable, designed to accommodate a wide range of property types. This includes independent hotels, hotel chains, resorts, guesthouses, B&Bs, vacation rentals, hostels, and serviced apartments. Whether you have a single property or multiple locations, our system can be tailored to meet your specific operational needs.

Our pricing is typically subscription-based, often determined by the number of rooms or units your property has, and the specific modules or features you require. We offer various plans to suit different business sizes and needs, from basic PMS functionality to comprehensive packages including Channel Manager, Booking Engine, and advanced analytics. Visit our Pricing page for more details or to request a custom quote.

Yes, we do! We understand the importance of trying a solution before committing. You can request a personalized demo with one of our experts who will walk you through the features relevant to your property. We also offer a free trial period for you to experience the system firsthand.

We pride ourselves on providing excellent customer support. Our dedicated support team is available via email and phone during business hours to assist you with any questions or issues. We also provide extensive online resources, including a knowledge base, video tutorials, and user guides to help you get the most out of our solutions.

The setup time varies depending on the size and complexity of your property and the modules you choose. However, our team works efficiently to get you up and running as quickly as possible. We provide comprehensive onboarding support, including data migration assistance and training, to ensure a smooth transition. Typically, a basic setup can be completed within a few days to a couple of weeks.

Yes, our solutions are built with integration capabilities in mind. We offer integrations with various third-party systems, including payment gateways, accounting software, POS systems, and CRM tools, to provide a seamless operational ecosystem for your property. Please contact us for a detailed list of our current integrations or to discuss specific requirements.