Privacy Policy

Welcome to Cloud PMS & Channel Manager Solutions. This Privacy Policy describes how our company collects, uses, and protects the personal data you provide when using our website and services. We are committed to ensuring the privacy and security of your personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). By accessing or using our services, you agree to the terms of this Privacy Policy. Please read it carefully.

Last Updated: October 26, 2023

1. What Personal Data We Collect

We collect various types of personal data to provide and improve our services. The specific data collected depends on how you interact with our website and services. This may include:

• Contact Information: When you register for an account, request a demo, or contact us, we may collect your name, email address, phone number, and company name.
• Account Information: If you create an account, we collect your username, password (encrypted), and other details necessary for account management.
• Billing Information: For paid services, we collect billing details such as credit card information (processed by secure third-party payment processors), billing address, and tax identification numbers.
• Usage Data: We automatically collect information about your interaction with our website and services, including IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs. This helps us understand how our services are used and improve user experience.
• Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our service and hold certain information. For more details, please refer to our Cookie Policy.
• Communication Data: Records of your communications with us, including emails, chat conversations, and support tickets.

2. How We Use Your Personal Data

We use the collected data for various purposes, primarily to provide, maintain, and improve our services, and to communicate with you effectively. Specific uses include:

• To Provide and Maintain Our Service: This includes managing your account, providing access to our PMS and Channel Manager features, and ensuring the functionality of our booking engine.
• To Process Transactions: Handling payments for subscriptions and services.
• To Improve Our Services: Analyzing usage patterns and feedback to enhance features, user interface, and overall performance.
• To Communicate with You: Sending service updates, security alerts, technical notices, and administrative messages. Responding to your inquiries and support requests.
• For Marketing and Promotional Purposes: With your consent, sending you information about new features, special offers, and other services we believe may be of interest to you. You can opt-out of these communications at any time.
• To Ensure Security: Detecting and preventing fraud, unauthorized access, and other malicious activities.
• For Legal Compliance: Fulfilling our legal obligations, resolving disputes, and enforcing our agreements.

3. How We Protect Your Personal Data

The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include:

• Encryption: All data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) technology.
• Access Controls: Access to personal data is restricted to authorized personnel who have a legitimate need to access it for their job functions.
• Regular Security Audits: We conduct regular security assessments and penetration tests to identify and address potential vulnerabilities.
• Data Backup and Recovery: We maintain robust data backup and recovery procedures to prevent data loss.
• Third-Party Security: We ensure that any third-party service providers we use (e.g., payment processors, hosting providers) also adhere to high security standards and are GDPR compliant.

4. Cookie Policy

Our website uses cookies to enhance user experience, analyze site usage, and for marketing purposes. Cookies are small files stored on your device that help us remember information about you.

• Essential Cookies: Necessary for the website to function properly, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works.
• Functionality Cookies: Used to recognize you when you return to our website, enabling us to personalize content for you and remember your preferences.
• Targeting/Advertising Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website. For a more detailed explanation, please visit our dedicated Cookie Policy page.

5. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

6. Your Data Protection Rights (GDPR Compliant)

Under GDPR, you have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

7. Sharing Your Personal Data

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following situations:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential and comply with data protection laws. Examples include hosting providers, payment processors, and customer support platforms.
• Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will notify you before your personal data is transferred and becomes subject to a different Privacy Policy.

8. Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our Service is not intended for use by children under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: info@cloudpms.com
• By visiting this page on our website: Contact Us